Terms of Service

Updated: August 1, 2024

Please read these Terms of Service (hereinafter - the “Terms”) carefully before using Sayra Platform and/or Services (as defined below). If you do not accept these Terms in their entirety, including the agreement to arbitrate on an individual basis any claims between you and UzVIP, LLC. (referred to as “Sayra App”, “we”, and “us”), a corporation registered and organized under the laws of the Republic of Uzbekistan, you must not access or use the Sayra App.

1. GENERAL INFORMATION

1.1. Terms of Service

These Terms describe the terms and conditions applicable to your access and use of the Sayra App mobile application, downloadable links located at www.sayra.app, (the “Landing page”), (collectively with the Landing page, the “Sayra Platform”).

Use of the Services is subject to these Terms and any other rules or policies published on the Landing page or otherwise made available to you by Sayra App.

You understand that by creating an account on the Sayra Platform, you enter into a legally binding contract with Sayra App with effect from this date and indicate your unconditional acceptance of these Terms.

These Terms, as well as the Privacy Policy, and any service-specific terms as made available on the Landing page, are legally binding agreements governing the relationship between Sayra App and any User (as defined below) or visitor of the Sayra Platform. As a User or a visitor of the Sayra Platform, the collection, use, and sharing of your personal data are subject to the Privacy Policy, as may be amended from time to time.

1.2. Sayra App Services

You may access and use the Sayra Platform as a registered user seeking online learning and practicing services by using the Sayra Platform or other tools made available by Sayra App.

Throughout these Terms, “you” or “your” may refer as applicable to a visitor accessing or using any of our Services (each the “User”).

Sayra App services include access to the Sayra Platform, to connect for online language learning services, and customer support and related services (the “Services”).

You are responsible for obtaining and paying for any equipment and Internet service necessary to access the Services. We may alter, suspend, or discontinue the Sayra Platform or the Services in whole or in part, at any time and for any reason, without notice. The Sayra Platform may also become unavailable periodically due to maintenance or malfunction of computer equipment or other reasons. We may provide access to third-party services and products from time to time or to our own products or Services. You acknowledge that the Sayra Platform is evolving and that the form and nature of the Services may change from time to time without notice to you.

1.3. Amendments to these Terms

We reserve the right to amend or modify the Terms at any time, by posting a revised version on the Landing page and by notifying you through the Sayra Platform, or via the email address associated with you in case of material change hereto. The latest version is published on this page.

Please check this page regularly. If you do not agree with the amendments to these Terms, you have the right to terminate these Terms by discontinuing your use of the Services and providing a termination notice to Sayra or deleting your account. By continuing to use the Services following the amendment of these Terms, you consent to be bound by the Terms as amended.

2. OBLIGATIONS

2.1. Services Eligibility

Services are available only to and may only be used by individuals who are 18 years and older and who can form legally binding contracts under applicable law. Individuals under the age of 18 but not younger than the age of 13 can use our Services only in conjunction with and under the supervision of a parent or a legal guardian. The parent or the legal guardian shall at all times be responsible for any and all activities related to the use of the Services by the aforementioned individuals.

You agree and confirm that you will not allow any individual younger than the age of 13 to use the Services.

2.2. Verification

Sayra App cannot confirm that each User is who they claim to be. You agree and understand that you assume all risks when using the Services, including without limitation any and all of the risks associated with any online or offline interactions with other Users.

When interacting with other Users, you should exercise caution and common sense to protect your personal safety and property, just as you would when interacting with other people you don’t know. Neither Sayra App nor its affiliates or licensors is responsible for the conduct, whether online or offline, of any User of the Services. Sayra App, its affiliates, and licensors will not be liable for any claim, injury, or damage arising from or in connection with your use of the Services.

2.3. Consumer Reports

Sayra App may or may not utilize third-party consumer reporting agencies that perform, among other things, criminal background checks, sex offender registry checks, motor vehicle records checks, credit checks, and identification verifications (“Consumer reports”). Sayra App does not endorse or make any representations or warranties regarding the reliability of such Consumer reports or the accuracy, timeliness, or completeness of any information in the Consumer reports. Sayra App does not independently verify information in the Consumer reports.

You hereby consent to Sayra App collecting, using, and disclosing the information in the Consumer reports. You understand and agree that Sayra App may, in its sole discretion, review and rely on the information in the Consumer reports in deciding whether to suspend or terminate a User account or to investigate a complaint about a User, but that Sayra App shall not be responsible or liable in any way in the event that any information in the Consumer reports about any person, including without limitation any User, is not accurate, timely or complete. Users who are the subject of Consumer reports may contact the third-party consumer reporting agency to dispute such information's accuracy, timeliness, or completeness. Sayra App reserves the right to suspend and/or terminate a User account based on the information in the Consumer reports or for any other reason at Sayra App's sole discretion.

2.4. Privacy

You may use the Sayra Platform without providing personally identifiable information. When using the Services, you may be requested to provide your personal data. To learn more about our privacy practices, please refer to our Privacy Policy.

3. RIGHTS AND LIMITS

3.1. Your Right to Use the Sayra Platform

Sayra App hereby grants you, on the Terms set forth herein, a non-transferable, non-sublicensable, non-exclusive, limited right to access and use the Sayra Platform solely for your non-commercial personal use.

You agree not to view, copy, or procure content or information from the Sayra Platform by automated means (such as scripts, bots, spiders, crawlers, or scrapers), or to use other data mining technology or processes to frame, mask, extract data or other materials from the Sayra Platform (except as may be a result of the standard search engine or Internet browser usage) unless formally authorized by Sayra App under separate written agreement.

No Sayra App materials made available to you as part of the Services may be copied, reproduced, modified, republished, downloaded, uploaded, posted, transmitted, or distributed in any form or by any means without Sayra App's prior written permission or as expressly provided in these Terms.

You may not share or transfer your account credentials with any third party.

Sayra App may impose reasonable limits on your scope of access to the Sayra Platform, including limits on the time or volume of information accessed or devices used to access the Sayra Platform, to prevent unauthorized third-party use of the Services.

All rights not expressly granted herein are reserved.

3.2. Your Account

To become a registered user, you must create an account on the Sayra Platform. You agree that you are responsible for protecting your account credentials from unauthorized use, and you are responsible for all activity that occurs under those account credentials. You agree to notify us immediately if you believe that any of your account credentials have been or may be used without your permission so that appropriate action can be taken.

You may not (i) create more than two accounts to access the Sayra Platform, (ii) share your account credentials with any third party, or (iii) transfer your account to any third party. Sayra App is not responsible for any loss or damage caused by or expense incurred by you as a result of your failure to safeguard your account credentials. You agree that you shall not rent, resell, or remarket the Sayra Platform or provide access to the Services to any third party.

When you create an account on Sayra App, we may collect certain personal data directly from you, or if you create your account using a third-party service (Google, Apple), we may collect personal data about you from the third-party service (your username or user ID associated with that third-party service). By choosing to create an account using a third-party service, you authorize us to collect the personal data necessary to authenticate your account with the third-party service provider.

You may select a profile photo or connect your Google account to be displayed within your account. Please be advised that the provision of your photo is not obligatory to use our Services. You may edit your account at your sole discretion. The security of any personal data you choose to share within your account is subject to our Privacy Policy.

You may edit your account at your sole discretion. Adding more details to your Tutor account may help you get the most out of your use of the Services, for instance, find more Students. Therefore, it is your choice whether to include additional information within your account or not, such as country, language skills, education, and work experience. The security of any personal data you choose to share within your account is subject to our Privacy Policy.

3.3. User Complaints

If a User has a complaint about Services, they should contact Sayra App at [email protected] with the subject line ‘Formal Complaint’ (the “Complaint”), providing as much detail as possible about the Complaint. Sayra App shall respond to the User confirming receipt and shall investigate the matter. Upon receiving the Complaint, Sayra App customer support shall investigate the Complaint internally, taking into account the importance and complexity of the issue or issues raised.

If the Complaint relates to a specific Sayra App employee, another Sayra App representative will help with the investigation in their place.

Sayra App shall respond to the User with its findings in response to the Complaint, and, where applicable, with a suggested solution.

4. SAYRA CONTENT

Users have a personal, non-transferable, non-exclusive right to use the Sayra Content of the Sayra Platform subject to these Terms. The “Sayra Content” means all information, text, images, data, links, or other material accessible through the Sayra Platform, whether created by us or provided by a third party on or through the Sayra Platform. The Content may contain typographical errors, other inadvertent errors, or inaccuracies. We reserve the right to make changes to the Sayra Content without obligation to issue any notice of such changes. You may view, copy, download, and print the Sayra Content that is available on or through the Sayra Platform, subject to the following conditions:

(a) The Sayra Content is available solely for your personal use. No part of the Sayra Platform or the Sayra Content may be reproduced or transmitted in any form, by any means, electronic or mechanical, including photocopying and recording for any other purpose;

(b) The Sayra Content may not be modified;

Nothing contained on the Sayra Platform should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Sayra Platform or any Sayra Content, except (a) as expressly permitted by these Terms; or (b) with our prior written permission or the permission of such third party that may own the trademark or copyright of the Sayra Content.

5. USER-GENERATED CONTENT

The “User-generated Content” means all comments, remarks, information, feedback, text, photographs, links, data, images, video, music, or other material that you or any User post to any part of the Sayra Platform or provide to Sayra App, including such content or information that is posted as a result of surveys.

We are not responsible or liable for the conduct of Users or for views, opinions, and statements expressed in the User-generated Content submitted for public display through the Sayra Platform. We do not prescreen information posted online. We are acting as a passive conduit for such distribution and may not be responsible for the User-generated Content. Any opinions, advice, statements, services, offers, or other information in the User-generated Content expressed or made available by Users are those of the respective author(s) or distributor(s) and not of Sayra. We neither endorse nor guarantee the accuracy, completeness, or usefulness of any such User-generated Content. You are responsible for ensuring that the User-generated Content submitted to the Sayra Platform is not provided in violation of any copyright, trade secret, or other intellectual property rights of another person or entity. You shall be solely liable for any damages resulting from any infringement of copyrights, trade secrets, or other intellectual property rights, or any other harm resulting from your use, uploading, posting, or submission of the User-generated Content to the Sayra Platform.

We have the right, but not the obligation, to randomly monitor, edit or remove any User-generated Content submitted on or through the Sayra Platform at any time.

If you believe that your intellectual property rights have been infringed, please submit your complaint to [email protected]. You may report all types of intellectual property claims, including, but not limited to, copyright, trademark, and patent claims. We respond quickly to the concerns of rights owners about any alleged infringement, and we terminate repeat infringers in appropriate circumstances.

6. LINKS TO THIRD-PARTY WEBSITES

The Sayra Platform may contain links to non-Sayra websites. These links are provided to you as a convenience and/or ancillary to the Services, and Sayra App is not responsible for the content of any linked website. Any non-Sayra webpage accessed from the Sayra Platform is independent of Sayra App, and Sayra App has no control over that website’s content. In addition, a link to any non-Sayra website does not imply that Sayra App accepts any responsibility for the content or use of such a website. Use of any third-party website is subject to its terms of service and privacy policy. We request that the Users exercise caution and good judgment when using third-party websites.

7. ADVERTISEMENT

Sayra App may run advertisements and promotions sponsored by third parties on the Sayra Platform. Your correspondence or business dealings with, or participation in promotions of advertisers other than Sayra App found on or through the Services, including payment and delivery of related goods or services, and any other terms, conditions, warranties, or representations associated with such dealings, are solely between you and such advertiser. Sayra App is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such non-Sayra App advertisers on the Sayra Platform.

Sayra App may display advertisements on non-Sayra websites to promote the tutoring services you provide via the Sayra Platform and help you generate more leads.

8. NO IMPLIED ENDORSEMENTS

In no event shall any reference to any third-party or third-party product or service be construed as an approval or endorsement by Sayra of that third party or of any product or service provided by a third party. Sayra App does not endorse, warrant, or guarantee any product or service offered by any third party and will not be a party to or in any way monitor any transaction involving any third-party providers of products or services. As with the purchase of a product or service through any medium or in any environment, you are responsible for exercising caution and good judgment.

9. RELATIONS BETWEEN SAYRA APP AND USERS

Providing the Services Sayra App is acting as an on-demand intermediary connecting Services and User and providing the tools to facilitate learning services.

Sayra App does not serve as an employer of any User unless separately subject to a signed, written employment contract signed by both the User and Sayra App. Users may use the Services only for the provision and receipt of the learning services subject to these Terms.

As such, Sayra App will not be liable for any tax or withholding, including but not limited to unemployment insurance, employer’s liability, workers’ compensation insurance, social security, or payroll withholding tax in connection with your use of Services. You are solely responsible for adhering to all applicable tax regulations that may apply in connection with your use of the Services.

In all cases of use of the Sayra Platform, Users are acting as independent contractors and not as Sayra App’s or any other party’s employee, agent, franchisee, or servant. Accordingly, you will be solely responsible for all costs incurred by you or your organization. You may not act as an employee, agent, or representative of Sayra App nor bind any contract on behalf of Sayra App. Where, by implication of mandatory law or otherwise, you shall be deemed an employee of Sayra App, you hereby agree to waive any claims against us that may arise as a result of such implied employment relationship. No User is entitled to participate in any Sayra App vacation, group medical or life insurance, disability, profit sharing or retirement benefits, or any other fringe benefits or benefit plans offered by Sayra App to its employees

10. ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms in whole or part to any third party without Sayra App’s written consent. These Terms shall be binding and inure to the benefit of the parties to these Terms and their respective successors, permitted transferees, and assigns.

11. FEEDBACK

You acknowledge and agree that we may provide you with a mechanism to provide feedback, suggestions, and ideas about the Services or the Sayra Platform (the “Feedback”).

By submitting any Feedback, you provide us written consent to use your Feedback for the improvement and promotion of the Services. You agree that submitting Feedback is gratuitous, unsolicited, and without restriction and will not place us under any fiduciary or other obligation and that we are free to use the Feedback without any additional compensation to you and/or to disclose the Feedback on a non-confidential basis or otherwise to anyone.

You further acknowledge that, by accepting your Feedback, Sayra App does not waive any rights to use similar or related ideas previously known to Sayra App, developed by its employees, or obtained from sources other than you. You agree that we may, in our sole discretion, use the Feedback you provide to us in any way, including in future enhancement and modifications to the Services. You hereby grant to us and our assigns a perpetual, worldwide, fully transferable, sublicensable, irrevocable, royalty-free license to use, reproduce, modify, create derivative works from, distribute, and display the Feedback in any manner for any purpose, or without it in any media, software, or technology of any kind now existing or developed in the future, without any obligation to provide attribution or compensation to you or any third party.

12. REVIEWS

You acknowledge and agree that Sayra App may calculate a composite rating based on comments and reviews from other Users. Sayra App provides its automatic feedback and rating system as a means through which Users can express their opinions publicly, and Sayra App does not monitor or censor these opinions or investigate any remarks posted by Users for accuracy or reliability unless a User brings the posting to Sayra App's attention. You may be held legally responsible for damages suffered by other Users or third parties as a result of these remarks if a court finds that these remarks are legally actionable or defamatory. Sayra App is not legally responsible for any feedback or comments posted or made available on the Sayra Platform by any Users or third parties, even if that information is defamatory or otherwise legally actionable. You agree to report violations or abuses of our rating and feedback system immediately by contacting Customer Support.

13. NOTIFICATIONS

Unless you otherwise indicate in writing, Sayra App will communicate with you by email, regular mail, or by posting communications on the Sayra Platform. You consent to receive communications from us electronically, and you agree that these electronic communications satisfy any legal requirement that such communications be in writing. You will be considered to have received a communication when we send it to the email address you have provided to Sayra within your account or when we post such communication on the Sayra Platform. You should keep your email address updated in your account and regularly check this Landing page for postings. If you fail to respond to an email message from Sayra App regarding the violation, dispute, or complaint within 2 (two) business days, we will have the right to terminate or suspend your account. All notices to Sayra App intended to have a legal effect concerning these Terms must be in writing and delivered either in person or by means evidenced by a delivery receipt to the following address: 7, University street, Alamazar district, Tashkent, Uzbekistan 100179.

To stop receiving specific communications from Sayra App, please, submit a notification to us by email at [email protected] in order to change the types and frequency of such communications, you may also change notification preferences in your account.

14. TERMINATION

We may terminate any User’s access to the Sayra Platform in our sole discretion, for any reason and at any time, with or without prior notice. It is our right to terminate Users who violate these Terms, as deemed appropriate in our sole discretion.

We may also delete or restrict access to or use of all related information and files. Sayra App will not be liable to Users or any third party for any modification, suspension, or termination of the Service, or loss of related information.

In case you haven’t logged into your Sayra App account for more than 180 days your account might be suspended.

Even after your right to use the Services has been terminated or suspended, these Terms will remain enforceable against you.

15. INTELLECTUAL PROPERTY RIGHTS

All intellectual property in the design and layout of the Sayra Platform and the material and information published on the Landing page pages or within the Sayra Platform functionality belongs to and is vested in Sayra App or its licensors. You may not copy any part of the Sayra Platform or otherwise do anything in relation to any part of the Sayra Platform. You may not otherwise use or reproduce any of the Sayra Platform or the material contained within it in any manner other than those listed above without first obtaining the prior written permission of Sayra App.

Unless otherwise noted, all Sayra Content contained on the Sayra Platform is the property of Sayra App and/or its affiliates or licensors and is protected from unauthorized copying and dissemination by the Republic of Uzbekistan copyright law, trademark law, international conventions, and other intellectual property laws. The service marks and trademarks of Sayra App, including without limitation Sayra App and the Sayra App logos are service marks owned by UzVIP, LLC. Any other trademarks, service marks, logos, and/or trade names appearing via the Service are the property of their respective owners. You may not copy or use any of these marks, logos, or trade names without the express prior written consent of the owner.

You may not link or frame to any pages of the Landing page or any Sayra App Content contained therein, whether in whole or in part, without prior written consent from Sayra App. You may like or follow Sayra App or share links to the Landing page via social networking technology referenced on the Landing page. Any rights not expressly granted herein are reserved.

16. CONFIDENTIALITY

You may obtain direct access via the Services to certain confidential information of Sayra App, its affiliates, or Users, including but not limited to personally identifiable information, technical, contractual, product, program, pricing, marketing, and other valuable information that should reasonably be understood as confidential (“Confidential Information”). You agree to hold Confidential Information in strict confidence and not use the Confidential Information except for the purposes set forth in these Terms and not disclose such Confidential Information to any third party. All right, titles, and interests in the Confidential Information remain with Sayra App, its affiliates, and its Users. No obligation is imposed upon you with respect to Confidential Information that you can establish by legally sufficient evidence: (a) you possessed prior to your receipt from Sayra App, without an obligation to maintain its confidentiality; (b) is or becomes generally known to the public through no act or omission by you, or otherwise without violation of the Terms; (c) you obtained from a third party who had the right to disclose it, without an obligation to keep such information confidential; (d) you independently developed without the use of Confidential Information and without the participation of individuals who have had access to it, or (e) is disclosed in response to a valid order by a court or other governmental body, or as otherwise required by law, or as necessary to establish the rights of either party under these Terms and as disclosed after prior notice to Sayra App adequate to afford Sayra App the opportunity to object to the disclosure.

17. DISCLAIMER OF WARRANTY

Use of the Services is entirely at your own risk. Sayra App disclaims all liability in connection with any interactions, correspondence, transactions, and other dealings that you have with any third parties or through the Sayra Platform (including on or via linked websites or advertisements) are solely between you and the third party (including issues related to the content of third-party advertisements, payments, services, delivery of goods, warranties (including product warranties), privacy and data security, and the like). Under no circumstances will we be liable for any loss or damage caused by your reliance on the information in any content on the Sayra Platform. It is your responsibility to evaluate the accuracy, completeness, or usefulness of any information, opinion, advice, or other content available through the Sayra Platform.

You acknowledge that the Sayra Platform and all Services, text, images, and other information on or accessible from the Sayra Platform are provided "as is" and are based in part on listings provided by Tutors, which are not verified by Sayra App, and that any tutoring services, listings or other content acquired through the use of the Sayra Platform are at your sole risk and discretion. Sayra App and its affiliates and licensors are not liable or responsible for any results generated through the use of the Services. We provide no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Specifically, but without limitation, Sayra App does not warrant that: (i) the information available on the Sayra Platform is free of errors; (ii) the functions or services (including but not limited to mechanisms for the downloading and uploading of content) provided by the Sayra Platform will be uninterrupted, secure, or free of errors; (iii) defects will be corrected, or (iv) the Sayra Platform or the server(s) that makes it available are free of viruses or other harmful components. Neither Sayra App nor its affiliates or licensors is responsible for the conduct, whether online or offline, between Users.

Sayra App expressly disclaims any liability or claims that may arise between Users of its Services. You are solely responsible for your interactions with all other Users and any disputes that arise from those interactions with other Users. Sayra App is not obliged but may attempt to assist in resolving disputes between Users.

18. LIMITATION OF LIABILITY

(a) Disclaimer. In no event shall Sayra App be liable to any User of the Sayra Platform or any other person or entity for any direct, indirect, special, incidental, consequential, or exemplary damages (including, but not limited to, damages for loss of profits, loss of data, loss of use, or costs of obtaining substitute goods or services) arising out of use, inability to use, unauthorized access to or use or misuse of the Sayra Platform or any information contained thereon, whether based upon warranty, contract, tort (including negligence) or otherwise, even if has been advised of the possibility of such damages or losses.

(b) Limitation. You agree that Sayra App’s total cumulative liability in connection with these Terms, the Sayra Platform, the Services, the Sayra Content, or any listing or services whether in contract, tort, or otherwise, shall not exceed the amounts if any, you paid to Sayra for the Services in the then-prior three months.

(c) Waiver of Class Action. Any claims brought by you or Sayra must be brought in that party’s individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.

19. DISPUTE RESOLUTION

Any dispute arising out of consumer claims shall be finally resolved by individual arbitration before a single arbitrator is conducted in the Uzbek language in Tashkent, Uzbekistan.

20. NON-SOLICITATION

Without limitation, the Services may not be used to solicit for any other business, website, or service. You may not solicit, advertise for, or contact in any form Users for employment, contracting, or any other purpose not related to the Service facilitated through Sayra App without express written permission from Sayra App.

You may not use the Service to collect usernames and/or email addresses of Users by electronic or other means without the express prior written consent of Sayra App.

21. HEADINGS

The headings and captions used in these Terms are used for convenience only and are not to be considered in construing or interpreting these Terms.

22. ENTIRE AGREEMENT. SEVERABILITY

These Terms, together with any amendments and any additional agreements you may enter into with Sayra App in connection with the Services, shall constitute the entire agreement between you and Sayra App concerning the Services. If any part of these Terms is held to be unlawful, void, or unenforceable, that part will be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

23. CONTACTS

For additional information and in case you have any questions about these Terms, please contact [email protected]